Server Suport - Computer repairs and services

Server Monitoring

24/7 Server monitoring

Standard monitoring – Backups and HDD monitoring

Advanced monitoring – Backups and HDD monitoring, Server Performance Check, Hardware Diagnostics, Server Roles and Features monitoring

Standard subscription – £99 p/m
Advanced subscription – £199 p/m

Check event log of every server, fix/try to fix as needed.
Creating new directories, shares, and security groups, new accounts, disabling/deleting old accounts, managing account policies.
Make sure backup runs and verify the files.
Check for free space on all servers, for file pollution and quotas.
Ensure that all server services are running.
Ensure that anti-virus definitions are up-to-date.
Keep Service Pack and Hot fixes current.
Check Print Queues.
Keep a log of everything you have fixed or performed maintenance on.
Permissions and files system management where appropriate.

Backups – ensure that backups are being performed nightly and verify their successful completion. The top 10 rules of system administration on any operating system are:backups, backups, backups…

Clean Servers, check for .tmp files, jetdb files, etc.
Implement any new policy, permission, logon script, or scheduled server modification.
Reboot Servers if needed.
Keep up-to-date on IT news regarding networks and security.
Evaluate software for System Admin purposes.
Performance Monitoring/Capacity Planning- Budgeting for the future.
Uptime/Downtime reports.
Audit network for unauthorized changes.

Change Service Account Passwords, this could be done quarterly.
Extended testing backups with restores.
Maintaining applicable Service Level Agreements.
Managing off-site storage of backup tapes, whether you take them home or a service picks them up.
Periodically reviewing all of the above, is documentation up to date?
Has the Disaster Recovery Plan been updated to reflect changes in the environment?
Periodically reviewing workload.
Periodically review company technical environment. How can it be improved?
Run defrag and chkdsk on all drives. Review audit policies, audit user rights and privileged local and global groups.

Test disaster recovery process to an alternate site, in case of emergency.
Test the backup restore procedure.
Get a performance baseline for things like %Processor Time, Page filing, Disk Queues.
Most HDD last 5-7 years depending on the usage so make sure you have a reliable backup system.
As part of our service we will setup regular backup system to avoid long downtimes in case of HDD failures!